Telehealth Platform in Hawaii USA.
Overview
Scheduled video, audio, & messaging consultations with licensed doctors.
Patients medical records management.
Primary care, mental health, & weight loss (semaglutides & tirzepatides) services.
Medication refills & lab services.
Client
Dr. Mathew Jackson MD
+2 More
Telehealth
My Contributions
Legal Compliances Involved
Problem Statement
Webpages must strictly meet legal requirements & guidelines from compliance authorities.
The branding needed to match their audience & ambitions.
Their product lacked structure, UX clarity, & tailored user flows.
As the legal compliances involved one by one, features needed to evolve along the way.
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Compliance & Legal Requirements
PHI (Protected Health Information) should never be exposed in casual UI.
HIPAA compliance must guide every flow.
Consent forms need to be integrated clearly.
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Brand & Identity
Bring in the feeling of Hawaii!
Needs to feel personal, not corporate.
Colours should reflect wellness + trust + MatDoc (Hawaiian environment)
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User Experience Pain Points
Patients (in USA) have to provide a lot of their medical details — confused about next steps.
Where do I go to book a refill ??
UI feels too clinical, not friendly.
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Platform & Feature Needs
Notifications hierarchy — sidebar (priority), Toasts (Quick), Modals (Alerts/Info), Headline bar (Urgent)…
Refills & Labs progress tracking.
Scheduled visits reminders.
SOAP notes entry must be frictionless.
Past Visits (history).
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Evolving Product Concerns
Compliance changes— Modularise features to adapt fast.
Scalable from 2 providers to 100.
Feature creep alert — keep flows clean!
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Business Goals
Referral-driven growth + Loyalty Rewards Tracker.
Supports Asynchronous Care Visit (Primary Care).
Range based refills pricing.
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Workflow & Time Management
Need faster way to review patient history.
Alerts for no-shows or late patients.
Visit notes can be modified for 3 days (Prescription, Labs, Work Excuse, E-Sign & Close Note) — Alerts, To-do.
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Clinical Documentation & EHR Integration
Easier & Intuitive Visit Notes — Templated SOAP notes.
Diagnosis codes with their titles integrated.
Verify patient before Visit Documentation.
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Patient Interaction & Communication
Visit Notes → Create SOAP Notes, Attachments, Prescription, Lab, Follow-Ups, Refer Another Provider, Work Excuse Note.
Message patients after their visit (72 hrs) — In-Visit & Post Visit Messages.
During the visit → Visit Notes, Personal & Health Info, Verification, Audio/Video switch, Chat box, Troubleshooting.
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Regulatory & Compliance
ePrescriptions → DEA standards (No Controlled Substances Prescribed).
SOAP notes → HIPAA-locked.
Confirm Patient consents before Visit starts.
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Emotional & Cognitive Load
Too many clicks = burnout.
Alerts / Notifications switches.
Spend more time with patients, less with software — Max. actions integrated in Visit Notes Screen.
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Business Goals
Providers can refer during Visit.
Keep MatDoc prescribed medications within MatDoc ecosystem.
Providers can assign lab tests during Visit.
The Solution
A solid design system to support doctors & their patients.
Put Hawaiin environment, people, culture & legal authorities in centre & craft the product.
Built intelligent UX with role-specific features.
Each of the screen designed to be scalable with clear strategy.
Problems Fixed!
UX
UI
Interviewees:
Users
Stakeholders
SMEs
Featured Solutions
Solutions that enabled MatDoc to pivot its design direction & make a significant leap toward a more successful UX & UI for the product.
1. Deep Slate Blue Color
How it helped?
2. Global sidebar
How it helped?
3. Visits Page Layout
How it helped?
4. Badges
How it helped?
5. Scroll Less First UX
How it helped?
6. The gradient
How it helped?
7. Variety of Trackers
How it helped?
Results Delivered
Real-time Project Status:
Actively Evolving — Ongoing design refinements & feature expansion aligned with daily stakeholder syncs & real-time development feedback.
Designed the product (web & mobile) from scratch with a solid design system.
A trustable, locally (Hawaii USA) compliant product that sets MatDoc apart in telehealth.
Scheduled primary care, mental health, & weight loss (semaglutides & tirzepatides) services.
Asynchronous care visits system to have instant e-visits, quick meds refills & lab services.
Integrated SOAP-based records, automated reminders, & trustable upfront payments.
User-friendly screens guide patients, doctors, & admins through seamless medical experiences.
Self-Crafted Design Elements Uniquely for MatDoc | Discuss In-Detail
Project Context & Success Factors
🟣 Project Duration & Involvement
Ongoing project with 4+ months of active design involvement.
From initial concept to refined flows, I’ve been leading UI/UX delivery end-to-end.
Participating daily in reviews & product alignment calls with the founders/product owners.
🟢 Why I Was the Right Fit
Brought domain familiarity with healthcare platforms & patient-facing design.
Delivered scroll-less UX strategy tailored to elderly & time-sensitive users.
Covered both strategy & execution — minimising the need for extended design teams.
🔵 Team Structure & Velocity
Collaborating in a lean agile model: 2 designers (me & a junior), 1 founder (product owner), & a small dev team.
Daily syncs for feedback integration kept turnaround fast—most screens iterated within 24–48 hours.
Design velocity maintained at 7–10 polished screens per week, depending on feedback cycles & complexity.
🟠 Process Smoothness
Used tools like Figma comments, ClickUp, & Loom walkthroughs to streamline async review.
Created interactive wireframes early, which helped developers begin integrations before final UIs.
🟡 Stakeholders Satisfaction
“Design finally feels aligned with the vision & legal requirements.” — Direct quote from the product owner.
Stakeholders praised clarity in handoff, speed of execution, & design thinking that pre-empts dev blockers.
The Backstage
Dr. Mathew Jackson MD
Co-founder & CEO | MatDoc
Jawad is a fast learner who can adapt to just about any challenge you put in front of him.
Stakeholder Feedback
Need Clarity?
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Tools & Techs In Action For MatDoc:
Special Thanks:
